ALICE Cloud Communication Network Rules

To use the ALICE Cloud communications, the following rules must be in place for both the ARD The ALICE interface that appears on the ALICE Kiosk in your Lobby, also known as the ALICE Receptionist Directory and the ARC The ALICE-specific softphone client installed on the employee's PC, also known as the ALICE Receptionist Client. users:

ALICE Communication Servers

Ensure your organization's network and firewall are configured to support SIP traffic (video and audio packets) between the ALICE Receptionist system and the ALICE Cloud communications servers:

• Add the necessary rules to your corporate firewall to allow both UDP and TCP traffic inbound and outbound to the following addresses on the following ports:

   

  URL ADDRESSES:

  • na.sip02.alicereceptionist.com

  • na.sip04.alicereceptionist.com

  • na.sip05.alicereceptionist.com

  • na.sip121.alicereceptionist.com

  PORT:443

  REQUIRED BY: ARD and ARC

CounterPath Servers

Ensure the ALICE Receptionist system can reach the following CounterPath license servers:

URL ADDRESS: https://secure.counterpath.com

PORT: 443

Proxy Server Requirements for CounterPath

If the ALICE system is placed behind a proxy server, you will need to follow these steps to ensure ALICE can reach the CounterPath license server:

1. Inform your IT Administrator / Network Administrator that the ALICE application needs to be able to connect to secure.counterpath.com using HTTPS on TCP port 443.

2. If your network uses a proxy server to get HTTPS connections to the internet, then the proxy server must be configured manually on any device the ARD or ARC is installed. In Windows, go to the Control Panel > Internet Options > Connections > LAN settings.

   You must use the "Use a proxy server for your LAN" option. ALICE Receptionist does not support auto-configuration of proxy servers, either via script or auto-detection.

ALICE Receptionist does not support a proxy server that requires authentication. If your proxy server requires authentication, check with your IT Administrator / Network Administrator if this can be bypassed for HTTPS or this specific destination only.