ARC Configuration SIP Settings Tab

The SIP Settings tab is where communication information for the ARCClosed The ALICE-specific softphone client installed on the employee's PC, also known as the ALICE Receptionist Client. will be configured. Each ARC's SIP credentials will need to be unique. The ARC and ARDClosed The ALICE interface that appears on the ALICE Kiosk in your Lobby, also known as the ALICE Receptionist Directory will be adversely affected if users attempt to share SIP account information.

Contact your ALICE administrator for your unique SIP credentials.

 

Required Fields

  • Proxy/Domain Server – Enter the IP or URL address of the communication server this ARC will connect to.

  • User/Extension–Enter the unique extension number this ARC will use to connect to the communication server.

  • Password – Enter the user or extension password this ARC will use when connecting to the communications server.

  • Auth Id – Enter the Authorization ID this ARC will use when connecting to the communications server.

 

Optional Fields

  • Transport Protocol –The default transport protocol is “UDP.” Only change this setting if your network administrator instructs you to use another protocol for VoIP traffic.

  • Forward / FollowMe# – The phone number that will be called if the ARC status is set to Forward or Follow Me.

  • Proxy Server – Specify the IP or URL address of the proxy server if your network uses a proxy server.

  • Proxy Port – Specify the proxy port if your network uses a proxy server.

  • Proxy User – Enter the username required if your network uses a proxy server.

  • Proxy Password – Enter the password required if your network uses a proxy server.

 

Test Communications

The Test Connection button tests the entered SIP settings.

The message window displays the results when the Test Connection button is pressed. The user will be notified of the test’s success or failure below the message window.

If the test fails, the new settings won't be saved.

 

Updating SIP Account Settings

When a change is made in the SIP Settings tab, the ARC will need to restart to finalize the update.