ALICE Portal Export Directory Records to Excel

The Export to Excel tab lets your team quickly export ARD The ALICE interface that appears on the ALICE Kiosk in your Lobby, also known as the ALICE Receptionist Directory usage and call details from a Location listing or Directory to an Excel file.

 

Exporting a Excel Report

To export to Excel, populate the following fields:

• From – Specify the starting date of the records to appear in the report.

• To – Specify the ending date of the records to appear in the report.

• Filter By

  • Location – Includes the data from all Directories in a Location.

  • Directory – Only reports data from a single ARD The ALICE interface that appears on the ALICE Kiosk in your Lobby, also known as the ALICE Receptionist Directory.

• Report

  • Use the drop-down to specify the type of report to be exported.

    • Usage Report – Details of which, when, and how often buttons are selected on an ARD.

    • Call Report – Details the calls placed from the ALICE Kiosk to employees and provides whether the call was answered or not. Any calls placed from ALICE that reach a voicemail box will be considered answered in the report.

Once all fields are specified, click Export Report to generate an Excel file. Check your Downloads folder on your PC if your browser does not show that the file has been downloaded.