ALICE Portal User Management Section

The User Management section allows ALICE Administrators to create, manage, and remove users who can access the ALICE Portal.

Creating an ALICE Portal User

Select Add in the top right corner of the Users tab's page and a pop-up window will appear.

• Username – Enter the name of the user will use to log in.

  Email – Enter the email the user will use for password management and support tickets.

• Mobile Number – Enter the mobile number that will be used for two-factor authentication.

• Role – Enter the user's permission level using the drop-down box. Additional fields may appear once a role is selected.

  • Client Administrator – An admin-level ALICE user with access to modify ARD The ALICE interface that appears on the ALICE Kiosk in your Lobby, also known as the ALICE Receptionist Directory settings and the ability to create additional users.

  • User– A non-administrative user who has access to manage Directory settings and listings.

  • Active Visitor Viewer – A user who can access a report of active visitors.

  • Visitor Manager – A user that can only manage active and upcoming visitors.

  • Report Viewer – A user that can only access visitor reports.

• Location – Select which office the user can access records and data for.

• Directories – Select which ARD the user can manage the employee directory for.

• Companies – Select which organizations the user can manage the employee directory for.

• Comment – A field where internal notes can be added to the user account.

• Locked – Setting the toggle to ON restricts the user from logging into the account.

• Approved – Check this option to enable the user account. Remove the check to disable the account.

Select Save to create the user.

Once an ALICE Portal user is created, the user must activate their account. Refer to Logging Into the ALICE Portal for more details.

Editing an ALICE Portal User

Click the icon in the last column of the row. A pop-up window will appear where the listing's settings can be edited.

Reset a User's Password

If a user forgets their password, an ALICE Administrator can reset it using the in the row by their name. A prompt will appear to send the user an email to reset their password. 

The email associated with the ALICE Portal user account is used for resetting the password. Emails associated with the Employee listings are only used for visitor-related activities.

Deleting a User

Click the icon on the far-right column of the row. A pop-up window will ask for confirmation on deleting the listing from the database.

Note: Deleted records cannot be recovered.